Broadcast Operational Efficiency
Incident Tracker (ITracker) standardizes broadcast operations across multi-location and multi-national organizations.
Broadcast operations epitomize the need for operational efficiency. Broadcasters are tasked with operating in a very competitive market that finds them competing with composite industries and markets for the same consumer.
This sea change and convergence has required broadcasters to leverage more on technology. Broadcasters are now using a wide variety of methodologies, both hardware and software, to help them compete.
Common Traits of Successful Operations
Along with competition, broadcasters also battle to meet federal and regulatory requirements for their operations.
Many organizations have incorporated centralization as a tool to increase operational efficiency. Centralization of common operations is a no brainer; sharing of common operational tasks and hardware increases efficiency and resource utilization in all areas.
One common trait of successful operations is having the ability to identify a need. This trait can be found in many of Incident Tracker clients. Our client base includes broadcasters in various verticals including HUB operations, single and multi-locations, and multi-national operations.
These clients realized that their operations would be more efficient using a system that allowed them to gradually track issues from all departments and aspects of their operations.
The system needed to be:
1. Robust; easy to use with minimal operator training
2. Customization to fit in their current workflow
3. Provide fail safe check points and an approval process for reporting
4. Generate reports in a variety of formats
5. Provide real-time analysis with detailed charts and graphs
ITracker provided these features and much more.
As one Hub Operations manager stated, “The customization that Pikolo delivers with its ITracker system is exactly what we needed. We were trying to run dozens of stations on a system that just couldn’t keep up with our needs. With ITracker, we collaborate with their team to make all of the customization that we need.”
Standardization and Process Definition
Standardization and process definition are also keys to operational efficiency. Standardization provides commonality across an enterprise providing guidance for staff and management. Research has consistently found that organizations with defined work processes and roles outperform those without. Standardization, at its basic, provides common terminology and metrics which ensures that everyone is on the same page. It eliminates the questions that impede responsiveness and escalation processes are predefined, allowing staff to the take the proper action.
Incident Tracker provides the tools to effectively standardize operations across the enterprise. The system is designed to augment defined business processes. Organizations can customize every aspect of the system including all drop down options. Additionally, performance metrics can be assigned to various actions when needed – for example, notifying a qualified technician who is currently on their shift of a specific asset defect, thereby reducing the downtime of the asset.
ITracker is designed specifically for broadcasters with features and functions designed for the complexities of media operations. ITracker allows the broadcaster to easily document issues while restricting access based on user rights. Staff engagement is also increased with automatic notification of issues based on business rules and metrics. Additionally the shift reporting and documentation allows the next shift to be aware of existing issues. Reporting is completely customization and can be easily distributed to users or user groups.
Centralized but independent control and management
Incident Tracker is accessible via a centralized web portal. All business standardization and processes defined by the organization automatically propagate to all locations. This gives organizations the ability to centralize processes while still maintaining local control. Organizations have the ability to define which locations have access to what resources even down to which drop downs display for which users.
Reporting and analysis can be localized – local and regional management can easily generate reports and analysis for their regions. Daily, weekly and summary reports can be distributed based on a variety of different metrics.
Most discrepancy reporting and incident tracking solutions lack the inability to readily assess and analyze business data. This is because most of these systems are merely “Excel documents” in disguise. They serve simply to store data but do not have the capabilities to generate dynamic real-time analysis. Even in-house systems do not provide convenient means for users to pull reports, making generating operational assessment a time-consuming process.
ITracker provides real-time access to operational information. Detailed charts and graphs provide insight into operational trends. The system has integrated dashboards that allow users to easily generate real-time or historical reports in a single mouse click.
The included enterprise reporting system pushes needed information to users and even clients in multiple formats (Excel, Word, PDF, HTML, and XML). Additionally, broadcasters can define and create their own report formats that suit their operational needs.
“Our ultimate goal is to resolve issues and improve performance. By capturing the data that’s important to us, we are now able to perform queries, database searches, produce charts and keep everyone informed with facts and resolutions. The automation of the system makes communication simple and efficient.”
Every industry looks to operational efficiency as a means to streamline their processes and maximize resource utilization. Broadcasters have found that technology can help them become more efficient and have invested heavily in acquiring software and hardware solutions to meet this goal.
Pikolo’s Incident Tracker (ITracker) is the first choice by leading broadcasters to help them manage and access their operations. Incident Tracker provides the solution for easily tracking issues and then routing them through the required process for resolution. This is why Incident Tracker has been the rated the #1 incident tracking and service management solution for almost fifteen years.
Please visit http://www.pikolosystems.com/incidenttracker to learn more about Incident Tracker and for a free trial.