Technical and Client Support
We offer a wide array of customer care and technical support options covering the entire suite of Pikolo Systems services and products. Every member of the Pikolo support team is committed to providing “5-Star Service” to our customers.
Pikolo’s 5-Star Service Commitment
1. Knowledge – Pikolo Systems staff has extensive experience and knowledge in our product and service industries. We take responsibility for continuously increasing our knowledge of our markets and the technologies driving those markets. That means when you call us you are directed to someone who has the knowledge, experience and forward thinking to solve your problems.
2. Integrity – We honor our commitments so that every customer knows they can count on us. We deliver on our promises – on time, the first time.
3. Care – We commit to owning customer issues. Every support issue is assigned to a technician who works to resolve the problem quickly. Support questions are automatically routed and assigned to a technician with technical expertise regarding that issue.
4. Responsiveness – We will provide rapid and accurate responses to every customer.
5. Respect – We will treat every customer with courtesy and respect.
We are here to help
Contact us for support on our products or to let us know how we are doing. Your feedback will help us provide better services and solutions to all of our clients, especially you.